📝 Student Refund Policy

Note: This policy is for students. For bookstores, professors, and programs, see here.

Thank you for using TalkAbroad! We always aim for a smooth and satisfying experience, but sometimes technology doesn’t cooperate. Don’t worry — our support team is here to help!

You can reach us:

Website: Click the “How can we help?” button at the bottom of any page
Email: support@talkabroad.com
Voicemail: 415-390-2467

When you can apply for a credit refund? ✅

To qualify for a credit refund, make sure you follow these steps:

Follow pre-conversation instructions
- Check the emails we sent & our Student Instruction Manual before your scheduled conversation.
Cancellation notice
- If you cannot attend your conversation, here you can find information related to. How do I cancel/reschedule my conversation?
First-time TalkAbroad users
- Complete a quick test call successfully before your first conversation (see the student manual).
Technical issues
- Follow our related article about troubleshooting steps.

How to Request a Refund

For completed conversations (within 3 days)
- Listen to your conversation’s audio recording.
- Fill out the feedback form and explain why a refund is needed.
- Our support team will review your request and get back to you within 24 hours.
Credit limits
- Only one credit refund per semester is allowed; exceptions may apply.
Unused credits
- Request a refund up to 30 days after your course ends by emailing support@talkabroad.com.
- It may take up to 5 business days to review.

Refund processing

Refunds go back to the original payment method.
Processing time varies by bank (usually 7–10 days).
You’ll get an email once your refund is approved.