Completing a Quick Test Call 🔧
Most in-browser video call issues can be resolved by following these steps. To complete the test call, make sure you’re logged into your account. There, you can test your microphone, audio, and video. By opening the settings for each icon, you can play sounds, record your voice, and make sure you can hear yourself clearly.
- Reload Your Browser: This can resolve many issues.
- Use Incognito or Private Mode: This disables extensions like ad blockers that may interfere with your camera or microphone.
- Quit and Reopen Your Browser: This can refresh your browser's settings
- Try a Different Browser or Device: We recommend using Google Chrome for the best experience.
- If you’re having issues, try opening the site in Safari or Firefox, or use a different device.
- Reboot Your Computer: This can clear temporary cache and reset network settings.
✅ If everything goes according to plan:
You should be able to see yourself, test your microphone and audio settings, and that’s all you need to do!
🛠️ Additional Tips
- Check Browser Permissions: Ensure your browser has access to your camera and microphone.
- Avoid VPNs: VPNs can cause latency and packet loss.
- Update Your Browser: Ensure you're using the latest version for optimal performance.
- Whitelist Required for Our Website: To ensure our website works properly, it’s necessary to whitelist the following domains. Whitelisting these domains allows your browser or network to properly load all features of our site without interruptions. Make sure these are added to your safe list so you can enjoy a smooth experience.
- interactionsoftware.io
- interactionsoftware.daily.co
- Disable or Whitelist Ad Blockers: Ad blockers, while useful, can sometimes block essential resources needed for video calls, such as scripts or media elements. If you're using an ad blocker, temporarily disable it or whitelist the video calling website to ensure a smooth experience. Here, you will also find detailed troubleshooting steps to guide you through the process: Navigating a corporate or restrictive network.
- Delete Cookies and Cache: Clearing your browser’s cookies and cache can resolve issues caused by old data. Be sure to clear both your cookies and cache to ensure fresh loading of web resources.
- If you still see this behavior, could you open up your JavaScript console? In:
- Chrome, you can find it under the three-dot icon > More Tools > Developer Tools.
- Firefox, you can find it under Tools > Web Developer > Web Console.
- Safari, you can find it under > Preferences > Advanced > Show Develop menu in menu bar > Develop > Show JavaScript Console
- Repeat your steps (refresh the page, try opening againg the call page and see if any JS errors pop up. If you see something there, take a screenshot and send it our way! support@talkabroad.com