Rescheduling after technical problems
If your conversation was marked as a technical reschedule that means you experienced technical difficulties with your computer/network while completing your conversation. This status will keep the conversation credit retained so that you can reschedule your conversation for free.
What do you need to do to reschedule for free?
You'll need to make sure your computer/network are working correctly, and then contact us to let us know!
Instructions to complete the test call:
(You can find your test call room by clicking "Help and Instructions" button located on your Student Homepage.)
- We suggest that you successfully complete a quick test call. This allows you to verify that you are comfortable using the audio/video conferencing tool prior to a new reservation. In order to complete a TalkAbroad conversation you will need a computer with an internet browser that is WebRTC enabled. All modern browsers and mobile devices (tablets/phones) with work with TalkAbroad (latest versions of Google Chrome, Firefox Mozilla, or Safari are the recommended browsers to complete conversations. Refrain from using Microsoft Edge or Internet Explorer as you might have problems through the conversation). Simply make sure that you can see yourself, the mic bar is moving accordingly to the sound, and the connectivity test provides a positive result. During the test you should get a result from the connectivity test located on the bottom of the screen (numbers may vary).
- Contact our support team using the chat/email feature located at the bottom of the test once it has been successful. We will re-activate your account and you will be able to reschedule right away!