Rescheduling after technical problems

If your conversation was marked as a technical reschedule that means you experienced technical difficulties with your computer/network while completing your conversation. This status will keep the conversation credit retained so that you can reschedule your conversation for free.

What do you need to do to reschedule for free? First we need to make sure your computer/network are working correctly! Follow the instructions below to complete a test call and then contact us using the chat/email feature located at the bottom of the screen once the test has been successful.

Instructions to complete the test call:

  1. Navigate to your customized testing page
  2. Share the URL for your page with a friend. (You also can do this by your own using two different devices)
  3. Confirm that you can see/hear each other.
  4. If you experience problems, reset your computer and try again.
  5. If you continue to have problems contact our support team using the chat at the bottom of your test